Contact

Emergency Contacts

Our property management team is available Monday to Thursday from 9am to 5.30pm and on Fridays from 9am to 5pm. Please contact your relevant office directly during these hours.

For emergency issues issue outside of our working hours, please use the relevant contacts below. Please ensure that it is an emergency and not something that can wait until office hours.  If the issue is at a later date not deemed to be an emergency, you may be liable for the cost.  If emergency work is instructed, please let us know straight away by emailing [email protected].

 

What is an emergency?

 A good rule of thumb is to remember that any maintenance issue that could potentially cause injury, serious property damage, or a threat to health and safety is considered an emergency.  Some examples of these maintenance concerns include:

  • Broken water lines or frozen pipes
  • Flooding
  • Broken door or lock you cannot secure
  • Gas leak
  • Sewer back-up and floods
  • No heat in Winter
  • Electrical issues
  • Severe roof leaks
  • Carbon Monoxide detection


Where applicable, we recommend using the following contacts initially:

  • If you smell gas or suspect a leak, call National Grid on 0800 111 999 immediately.
  • If you have an emergency water situation such as burst mains pipes (located outside of the property) you should call Thames Water on 0800 714 614.
  • If the electricity goes off, firstly ascertain that it is not just your property by checking with neighbours where relevant. If it is an area or neighbourhood wide issue, you should contact National Grid on 0800 40 40 90. This is the number for 24-hour electrical emergencies; they will be able to advise you how long the power will be off for.

 

Our contacts

Heating & Plumbing

Quattro Heating and Plumbing
07917 430 983

Electrical Services

ER Electrical Services
01451 821588

 Locksmith services

Ben Fletcher
07870 345 063